The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
You can message me directly on Etsy, which is the preferred method, or email me at GlassyWitch@gmail.com
Any one your heart desires that I can download from online. There are many websites for font files, among which DaFont.com is my favorite.
Unless otherwise specified, I try to have design details and dimensions nailed down by day 3-4 and ship on day 4-5, so from start to finish, MOST orders are in your hands within 6-7 business days from the order date. If you need your item sooner, consider upgrading shipping or agreeing to a rush fee. You can also message me to set up a custom order that better suits your timeline.
Yes. I always send digital mock ups before making anything permanent.
Message me! Every listing has a "Custom Order Request" button on it that should allow you to message me directly with details about your design. I will send you a custom order that more appropriately fits the size of your project.